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Underscoring customer reassurance: Third wave of the Porsche Service Trust Campaign launched in BeijingWorld-class services ensuring travel safety

· Third wave of “Performance maintained” Porsche Service Trust Campaign programme launched.
· The Safety Event reinforced the importance of correct fitment and replacement of Porsche Genuine Parts, and scheduled maintenance for vehicle reliability and customer safety.
· Porsche meets the various driving safety requirements of its customers through world-class services provided by professional technicians and high-standard safety products.

Beijing. On September 8th and 9th, 2017, a unique Porsche Service Safety Event was grandly held in Porsche Centre Beijing Goldenport. Since the launch of the “Performance Maintained” Trust Campaign After Sales programme in July 2016, it has received positive feedback from customers across the nation. This Safety Event is the 3rd wave of the Porsche Trust Campaign held by Porsche China in collaboration with all Porsche Centres nationwide. Through a variety of interactive experiences, the programme reiterated the importance of scheduled maintenance, and correct fitment and replacement of Porsche Genuine Parts for vehicle reliability and safety. It also unfolded the core values of Porsche’s After Sales services to customers. Porsche is dedicated to providing its customers with excellent, high-standard and genuine safety products. Professional technicians providing outstanding services ensure that Porsche successfully meets its customers’ various requirements for driving safety.

Enjoy carefree travel with regular maintenance

Safety is the single-most important concern for road travel. In addition to a combination of active and passive safety technologies for a vehicle, owners must also ensure regular professional maintenance. This, along with repair and replacement with Porsche Genuine Parts, will guarantee coordinated working of all vehicle systems and parts for longer and safer travel.

With its customer-oriented service concept, Porsche has been committed to providing uniform high-quality repair and maintenance services to all Porsche cars, which strongly adhere to its high standards of excellence. For example, all Porsche Centres are able to provide diagnostic systems and various special repair tools from the headquarters to ensure the efficiency, accuracy and specialty of repair and maintenance. Every technician at any Porsche Centre has been well trained in his or her specialty. Gold Level Technicians have to meet the minimum course-training requirement of four years, to pass relevant evaluations and tests, to reach the highest qualification.

On the day of the event, 5 interactive sections introduced the major products closely related to driving safety. Through sessions of “Brake Fluid—Purity” and “Brake Pads and Discs—Responsiveness”, experts showed the different impact of old and new brake fluid and discs/pads. If brake fluid and discs/pads are not replaced regularly, braking distances become longer, braking weaker and steering wheel shaky leading to potential safety hazards. By comparing tyres with different degrees of abrasion, the session on “Tyres—Full Endurance” reminded drivers to regular check various tyre indices.

Enhance travel safety with Porsche Genuine Parts

Cars are now indeed a necessity for more and more Chinese families with kids. However, only 1% of these families choose to use safety seats for kids. The truth is, kids’ seats can provide effective protection for children and largely reduce risks of losing their lives in car accidents. Statistics show that kids’ seats reduce casualty rate by 70% and death rate by around 80% for kids.

In the “Child Seats—Care Free” session, experts explained how Porsche kids’ seats perfectly match Porsche cars. All Porsche kids’ seats have been tested and checked to ensure Porsche’s race car standards. ISOFIX, on Porsche infants’ seats and toddlers’ seats, has a five-point safety belt system, which perfectly matches the vehicle and protects children on the road.

In the last session of the event, professionals introduced the functionality and use of various safety indicators. Porsche has not only built high-performance sports cars, but also brought driving safety into every area, right from R&D and design to production and After Sales services.

“It is our adherence to excellence that makes us trustworthy and our customers satisfied. In the latest globally influential IACS (International Aftersales Customer Survey) report, Porsche ranks second in the Chinese market. It is the best proof of our customers’ recognition of our efforts,” said Mr. Fabio Stoelzel, Vice President After Sales of Porsche China. “Porsche will strive to keep exceeding customers’ expectations with its accurate, professional and custom-made services.”

9/11/2017

Further information and pictures for journalists and media representatives can be found on the Porsche press database at http://presse.porsche.de/.